FAQs About HealthCentral’s Anti-Spam Policy

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Recently, a spam operation has been sending illegal, unauthorized newsletters using HealthCentral’s name and content on them. Spam is a popular term for unsolicited, junk e-mail. The spam operation has not accessed nor compromised our e-mail lists. Our subscribers’ personal information is safe. HealthCentral does not rent or sell the email addresses or other personally identifiable information of our users or subscribers to third parties. We take the privacy of our users and subscribers very seriously – see our Privacy Policy.

How to distinguish HealthCentral e-mails from spam:

  • The FROM field of all Healthcentral e-mails will be the name of the Healthcentral website sponsoring the newsletter to which you have subscribed.
  • All of HealthCentral’s e-mails have an unsubscribe link to a legitimate page on our sites where users can manage their e-mail subscription.
  • All of HealthCentral’s e-mails link to our privacy policy.
  • E-mails from HealthCentral do not include content or promotions for alcohol, tobacco or illicit drugs, mail-order pharmacies outside of the United States, sexually provocative material, or any illegal enterprise.
  • E-mails from HealthCentral do not request or require recipients to provide personal financial information, social security numbers, credit cards numbers or any other information that may be used to take money or payments from the recipient. Requests like this in an e-mail are known as “phishing” or a “phishing attack,” a technique spammers use to steal your identity or commit bank fraud.

If you receive a spam e-mail illegally using HealthCentral.com’s name:

  • DO NOT click on any of the links in the e-mail. If possible, delete the e-mail or mark it as spam WITHOUT OPENING it.
  • DO NOT click the links to unsubscribe from the HealthCentral spam e-mail. Clicking these links will take you to advertisements, web pages and other content. Also, it may let the spammers know that your e-mail address is real and correct, which would allow them to send you more spam.
  • Email us at reportspam@healthcentral.com to report the issue. If possible, please include the spam e-mail as an attachment to your e-mail to reportspam@healthcentral.com. If that’s not possible, we may ask that you forward us information regarding the header of the spam e-mail. To learn more about how to view the headers of e-mail, see below.

How to View Header Information:

In order to help prevent spam from continuing, you may be asked to either view and/or forward the full header information to HealthCentral, your ISP or other third parties who need to find and try to stop the spammers.

The header information of an e-mail can be helpful in determining where a message came from and the path the email followed as it traveled from server to server, finally arriving in your inbox. You can think of the header information much like a tracker or postage meter for your email. See below to learn how to view and forward full mail headers with some of the more popular email programs. If you are using an email program not listed here, please contact your specific email provider for specific directions.

MS Outlook 2003
  1. Start MS Outlook 2003 and double click the message to open it in its own window.
  2. Go to the View menu and select Options.
  3. Right click in the Internet Headers box and choose Select All.
  4. Right click again in the Internet Headers box and choose Copy.
  5. Paste the copied text into a new email and send to the organization requesting the header information.
MS Outlook Express
  1. Start MS Outlook Express and double click the message to open it in its own window.
  2. Go to the File menu and select Properties.
  3. Click the Details tab to view the header.
  4. Right click in the Internet Headers box and choose Select All.
  5. Right click again in the Internet Headers box and choose Copy.
  6. Paste the copied text into a new email send to the organization requesting the header information.
Apple Mail
  1. Start Apple Mail.
  2. Go to the View menu and select Message and then Long Headers.
  3. Forward the message, along with your complaints, comments, and any information you feel would be helpful to the organization requesting the header information.
Eudora
  1. Start Eudora.
  2. Double click on the message to view.
  3. Click the blah blah blah button, directly above the message. This should expand the headers.
  4. Forward the message, with your complaints, comments and any information you feel would be helpful to the organization requesting the header information.
Google Mail (Gmail)
  1. Click on the More options command near the top of a message.
  2. Click on the Show original command near the end of the list of command options.
  3. Select all of the text, copy it, and paste it into an email and send to the organization requesting the header information.
Mozilla Thunderbird
  1. Start Mozilla Thunderbird.
  2. Go to the View menu and select Headers and then All.
  3. Forward the message, with your complaints, comments, and any information you feel would be helpful to the organization requesting the header information.
AOL
  1. In the action menu, choose “View Message Source”
  2. In the popup window, select all of the lines until the first blank line, and paste it into an email and send to the organization requesting the header information.
Yahoo
  1. Click on “Compact Header” in the blue bar between the list of messages and the preview pane
  2. Click “Full Header” on the dropdown menu
  3. Select all of the text in the popup window, copy it, and paste it into an email and send to the organization requesting the header information.

Helpful Resources About Spam:

For more information on spam and how to fight spam:

Read more about HealthCentral.com’s policies:

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