When you have questions about Alzheimers disease, caregiving or brain health, the Alzheimers Association 24/7 Helpline has the answers. Staffed around-the-clock by professionals who understand the disease and its im-pact, our 24/7 Helpline connects callers to information and support whenever they need it. Our toll-free number is 1.800.272.3900.
Professional and compassionate staff offer:
Confidential care consultation from professional clinicians who can help with decision-making support, crisis assistance and education on issues families face every day.
Referrals to local community programs, services and ongoing support.
Assistance in a callers preferred language. We can respond to inquiries in 140 languages using our bilingual staff and a language translation service.
The knowledge to address a variety of topics:
Memory loss, dementia and Alzheimers disease
Medication and treatment options
Safety issues and services, including registration for the Alzheimers Association Safe Return® program
Skills needed to provide quality care and to find the best care from health care professionals
Strategies to reduce caregiving stress
Legal, financial and housing options
Alzheimer research in the news
Brain health information to Maintain Your Brain®
A model of collaboration
The 24/7 Helpline is a partnership between the Alzheimers Association national office and participating local Alzheimers Association chapters across the country.
Callers are linked directly to trained staff in participating local chapters during their regular office hours. During evening and weekend hours, national office helpline staff respond to callers.
This shared response assures 24/7 nationwide service while providing local personalized response and follow up.
Staff at our national office and in our chapters complete rigorous training that enable us to provide consistent service and information to callers.
An Internet-based knowledge bank helps staff respond quickly and accurately to calls.