Alzheimer's Association 24/7 Helpline

The Alzheimer's Association 24/7 Helpline provides reliable information and support to all those in need, including people with memory loss, caregivers, health care professionals and the public. Read more.

When you have questions about Alzheimer’s disease, caregiving or brain health, the Alzheimer’s Association 24/7 Helpline has the answers. Staffed around-the-clock by professionals who understand the disease and its im-pact, our 24/7 Helpline connects callers to information and support whenever they need it. Our toll-free number is 1.800.272.3900.

Professional and compassionate staff offer:

• Confidential care consultation from professional clinicians who can help with decision-making support, crisis assistance and education on issues families face every day.

• Referrals to local community programs, services and ongoing support.

• Assistance in a caller’s preferred language. We can respond to inquiries in 140 languages using our bilingual staff and a language translation service.

The knowledge to address a variety of topics:

• Memory loss, dementia and Alzheimer’s disease

• Medication and treatment options

• Safety issues and services, including registration for the Alzheimer’s Association Safe Return® program

• Skills needed to provide quality care and to find the best care from health care professionals

• Strategies to reduce caregiving stress

• Legal, financial and housing options

• Alzheimer research in the news

• Brain health information to Maintain Your Brain®

A model of collaboration

The 24/7 Helpline is a partnership between the Alzheimer’s Association national office and participating local Alzheimer’s Association chapters across the country.

• Callers are linked directly to trained staff in participating local chapters during their regular office hours. During evening and weekend hours, national office helpline staff respond to callers.

• This shared response assures 24/7 nationwide service while providing local personalized response and follow up.

• Staff at our national office and in our chapters complete rigorous training that enable us to provide consistent service and information to callers.

• An Internet-based knowledge bank helps staff respond quickly and accurately to calls.

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