When you have questions about Alzheimer’s disease, caregiving or brain health, the Alzheimer’s Association 24/7 Helpline has the answers. Staffed around-the-clock by professionals who understand the disease and its im-pact, our 24/7 Helpline connects callers to information and support whenever they need it. Our toll-free number is 1.800.272.3900.
Professional and compassionate staff offer:
• Confidential care consultation from professional clinicians who can help with decision-making support, crisis assistance and education on issues families face every day.
• Referrals to local community programs, services and ongoing support.
• Assistance in a caller’s preferred language. We can respond to inquiries in 140 languages using our bilingual staff and a language translation service.
The knowledge to address a variety of topics:
• Memory loss, dementia and Alzheimer’s disease
• Medication and treatment options
• Safety issues and services, including registration for the Alzheimer’s Association Safe Return® program
• Skills needed to provide quality care and to find the best care from health care professionals
• Strategies to reduce caregiving stress
• Legal, financial and housing options
• Alzheimer research in the news
• Brain health information to Maintain Your Brain®
A model of collaboration
The 24/7 Helpline is a partnership between the Alzheimer’s Association national office and participating local Alzheimer’s Association chapters across the country.
• Callers are linked directly to trained staff in participating local chapters during their regular office hours. During evening and weekend hours, national office helpline staff respond to callers.
• This shared response assures 24/7 nationwide service while providing local personalized response and follow up.
• Staff at our national office and in our chapters complete rigorous training that enable us to provide consistent service and information to callers.
• An Internet-based knowledge bank helps staff respond quickly and accurately to calls.
