Dedicated to quality service

• We regularly monitor and analyze service levels to improve staff performance and implement change in procedures.

• We conduct semi-annual caller surveys to measure caller satisfaction and identify needs for new publications and services.

The Alzheimer’s Association 24/7 Helpline is supported by a grant from the Administration on Aging (AoA), part of the U.S. Department of Health and Human Services.

The Alzheimer’s Association, the world leader in Alzheimer research, care and support, is dedicated to finding prevention methods, treatments and an eventual cure for Alzheimer’s.

24/7 Helpline: 1.800.272.3900

TDD Access: 312.335.8882

Web site: www.alz.org

E-mail: info@alz.org

Fact sheet created May 2005