One more related thing, since I've also written on this site about body language. Body language is also important. People with dementia can pick up on your body language long after they can no longer communicate verbally. That goes along with "elderspeak." Treat every person with the respect an adult deserves, both in words and actions, and there will likely be fewer instances of "acting out" by the person who is receiving care.
For more information about Carol go to www.mindingourelders.com or www.mindingoureldersblogs.com.
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