Sadness and Anger are Consuming...............

As many of you know, I moved my Mom into a Catholic skilled nursing facility because of continuous lack of appropriate care and safety concerns at the previous facility.  The first week my Mom was doing much better with the transition than I had expected.  I felt comfortable and began to trust the staff at this skilled nursing facility............well, until yesterday.

I walked in mid-afternoon and Mom was out of her room.  As I went down the hall and came to a sitting area what I found horrified me.  Mom was sitting on a sofa throwing her fist and arms in obvious anger and saying "I'm going to kill him".  A caretaker was standing right out of Mom's reach and laughing hysterically at my Mom with another caretaker who was sitting in a chair.  I immediately went to my Mom and took both of her hands in mine.  I lifted her from the couch and told her everything was fine and she shouldn't try to hit anyone.  The caretaker that was standing and laughing told me that my Mom kept trying to undress and became angry when they put her cloths back on.  I told this young girl that her laughing at my Mom was only making her more angry and there was absolutely nothing funny about this situation......my Mother is sick.  The caretaker said she would rather laugh than get angry with my Mom. 

I took my Mom back to her room and asked to talk with the nursing supervisor.  This young caretaker is ignorant and should have gone to the nursing supervisor for help with my Mom since she obviously had no idea how to handle this situation.  I also questioned why noone identified that my Mom may have needed a prn for anxiety? 

Later that day another staff member told me that the evening shift has been restraining my Mom with a belt in a wheelchair and Mom would sit and cry.   I was informed previously that they never restrain unless they contact my Mother's doctor or after calling a family member.  I was very clear that I do not want my Mom restrained and if they are having difficulty dealing with her at any time (even in the middle of the night), I want a phone call so that I may come in and help my Mother.

I am so upset, so angry and hurt.  I have put my trust in this home and now I feel this was yet another mistake.  I don't even know where we could go from here.  I do know that it would be impossible for me to care for my Mom at my home any longer. 

Any ideas or advice for me.  HELP.

Jan