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This sounds serious to me. Who is responsible for her meds? Why are they kept in her room? Is this a nursing home or assisted living? All questions to look at. If she's in assisted living and she hires someone to give her meds, they need a better system of storing them.    Unfortunately, assisted living centers aren't as controlled as nursing homes. With a nursing home, if you get no satifaction after going through the chain of command, you can go to your state Web site, find aging services and find out who your ombudsman is. That person is your representative. With assisted living, this may not be an option.   I'd get to the bottom of this, and if it can't be taken care of, I'd look at another facility.   Carol