Sunday, February 12, 2012
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Don't Call Me "Honey"

I’ve had it with endearments from medical personnel. I plan (if I get up enough chutzpah) to have the following form (filled out, of course) attached to all my medical charts. Many hospitals already routinely do something similar to this, but I've not yet seen it in most of my medical facilities.  I welcome your suggestions:

------------------------------------------------------------------------
Patient’s Special Notice to the Medical Staff

Illness does not turn me into a child.
Please remember that I am still an intelligent, educated adult.

My Name___________________________________________
Birth Date__________________________________________

I wish to be addressed by nurses or staff as_________________________.
I wish to be addressed by a physician as____________________________.

You may also call me  (Circled ones are fine; crossed-off may be offensive):
Sir       Ma’am      Miss      Doctor    Professor   
Hon      Honey       Dear       Sweetheart      Darling     Sugar
Other______________________________

-----------------------------------------------------------------------------------------

So what is it about my falling sick that invites some members of the medical community to talk to me as if I were six, call me “dear” and “honey”, or use the pronoun “we” to refer to me, not us. “Let’s get up on the table now,” says a patronizing bone density tech. “What, you’re getting up here with me?” I ask. She looks startled, so I explain that individuals who get called “we” are either in a medical facility and or in kindergarten.

Inappropriate familiarity sounds friendly, but the effect is often the opposite. My women friends and I find it far more impersonal than appropriate adult tone and language. “I feel objectified when medical personnel are use endearments with me,” complained one friend of mine.” “I feel diminished and unimportant,” said another a breast cancer survivor. “It raises my stress levels,” said a third. “But to complain might turn someone against me who can affect my life, which would stress me out even more.”

During my two and a half years as breast cancer survivor, advocate for friends in the hospital, and ten years as a hospice volunteer, I’ve observed some astonishingly unprofessional, insensitive bedside behavior. One of my own doctors, whose medical I.Q. is triple his personal one, dismisses half my questions with silence, a grunt or “I dunno.” I can’t fix someone like that.

But when I can effect change, I try. Recently, I watched a 40-something staff member burst cheerily into the room of an unconscious 80-year-old patient.  She introduced herself to a family member and me before shouting into the comatose patient’s ear a deafening string of endearments and baby talk very close to gitchi-gitchi-goo, kissing the patient, whom she'd never seen before, several times on the cheek.
Anonymous
Anonymous
4/ 4/07 5:01am

i am a 5 yr survivor. while i understand where you come from, i have also dealt with doctors and nurses talking to me about my diabetes.  because i cannot get it under control, they talk to me like i am a complete idiot, talking AT me, not TO me. i'd love it if they would have said honey or dear to me.  buh bye Kaiser, back to Health Net i go!

4/ 4/07 8:45am
Thanks so much for your comment. I think we actually agree. My complaint was about the lack of respectful, courteous communicating a listening skills in the medical community, and the misuse of endearments was simply one example. You made my point—you also were treated without sensitivity, and people like you don't get help. I'm so sorry to hear of your experience.

So how can we insure that this doesn't happen to you again? How can we make our medical community, whom we admire and on whom our lives depend, develop better communication skills? Any ideas?
4/ 5/07 3:39pm

I agree to a certain extent, there are some times they sound a bit ridiculous but as long as they are seeing to my needs and respecting me in other ways, I tend to overlook those who call me honey, etc.  The reference to "we instead of me", I find more annoying.  I do think, though, that to those who really find it offensive, it is a perfectly good idea to make it known how you want to be addressed.  Being in ill health is hard enough to bear without having to put up with something that really does annoy you.

 

I was a CNA doing home health for quite awhile and I always got to know my patients before ever calling them something other than their actual name.  There were some elderly patients that actually liked to be called honey or dear, but I never did that unless I really knew them well. 

 

IT IS AN INTERESTING TOPIC FOR ALL TO THINK ABOUT.  THE FORM IDEA MIGHT VERY WELL BE A GREAT IDEA FOR SOME.

 

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