Like you, I have also had a problem with this medication. So I checked out the companies who distribute it. Both were located in Dallas. However, I tried calling one of them and was told that the phone was no longer in service. I contacted the other one by email again on July 1, 2008. I had emailed them about a month or so before then. I have been on Symax-SR for a number of years and it has been the only thing that has helped control my condition, so I was desperate to find some Symax-SR or a generic. It had become unavailable sometime in March I believe, as my April RX was filled with the generic. To make a long story shorter, here are the emails and the replys. (SOME EMAILS WERE SENT DIRECTLY FROM THEIR SITE, SO DON'T HAVE THOSE)
FROM COMPANY AFTER EMAILING THEM FOR SOMEONE TO PLEASE ACKNOWLEDGE MY INQUIRY.
Becky,
I am so sorry no one returned your messages. Symax SR is not being discontinued and can still be ordered by your pharmacy.
Amy Brown
Capellon Pharmaceuticals
Executive Administrative Assistant, and Sales
817.595.5820 ext 276
817.595.5935 fax
MINE BACK TO HER:
Amy,
Thank you so much for finally answering my question. I was beginning to think you were going out of business or something.
However, contrary to what you claim, Wal-Mart in Covington and Target in Slidell have both claimed they can't get it. Actually, Wal-Mart told me that their wholesaler is no longer carrying it and gave me the generic instead. The next time I went in, they told me that even the generic would no longer be manufactured. Target told me today that even though Symax is in their system, every RX for hyoscyamine they have received lately is on back order. Now, there is clearly something wrong with this picture. Perhaps this should be brought to someone's attention. I will keep trying to call different pharmacy's such as Walgreen's and CVS to see if maybe they can obtain it for me. In the meantime, if you KNOW of a pharmacy in my area where I can get Symax SR, please let me know. Thank you.
HER ANSWER TO THIS ONE:
Due to one of our competitors going out of business the demand for our products with hyoscyamine has risen and therefore backorders did occur. We received Symax sr two days ago so contact your pharmacies and notify them that the wholesalers should infact be expecting it soon.
I will also have my boss call you.
Amy Brown
Capellon Pharmaceuticals
Executive Administrative Assistant, and Sales
817.595.5820 ext 276
817.595.5935 fax
So, if all works out all right, the generic and brand names should be again available within a few weeks or months. From what I understand, Hyomax-SR is considered a Brand name, such as Levbid, Symax-SR, etc. Therefore, yes, back to brand name prices until the generic gets back into distribution. Hope this helps some of you understand what has happened. Good luck and just check with your Doctor about the Hyomax, it is essentially the same, but it's good to ask anyway. (By the way, the boss never called me.)
WOW....it is just the opposite for me. I have been told that the Brand name for Hyomax is no longer being produced and I need to change to Levbid at a much higher cost to me. Can't seem to understand these manufacturers and Insurance companies. I know it's all about the money but in the meantime it's putting a lot of people in harms way !!!!!! Is this all about the Prez's new Healthcare....