Like you, I have also had a problem with this medication. So I checked out the companies who distribute it. Both were located in Dallas. However, I tried calling one of them and was told that the phone was no longer in service. I contacted the other one by email again on July 1, 2008. I had emailed them about a month or so before then. I have been on Symax-SR for a number of years and it has been the only thing that has helped control my condition, so I was desperate to find some Symax-SR or a generic. It had become unavailable sometime in March I believe, as my April RX was filled with the generic. To make a long story shorter, here are the emails and the replys. (SOME EMAILS WERE SENT DIRECTLY FROM THEIR SITE, SO DON'T HAVE THOSE)
FROM COMPANY AFTER EMAILING THEM FOR SOMEONE TO PLEASE ACKNOWLEDGE MY INQUIRY.
Becky,
I am so sorry no one returned your messages. Symax SR is not being discontinued and can still be ordered by your pharmacy.
Amy Brown
Capellon Pharmaceuticals
Executive Administrative Assistant, and Sales
817.595.5820 ext 276
817.595.5935 fax
MINE BACK TO HER:
Amy,
Thank you so much for finally answering my question. I was beginning to think you were going out of business or something.
However, contrary to what you claim, Wal-Mart in Covington and Target in Slidell have both claimed they can't get it. Actually, Wal-Mart told me that their wholesaler is no longer carrying it and gave me the generic instead. The next time I went in, they told me that even the generic would no longer be manufactured. Target told me today that even though Symax is in their system, every RX for hyoscyamine they have received lately is on back order. Now, there is clearly something wrong with this picture. Perhaps this should be brought to someone's attention. I will keep trying to call different pharmacy's such as Walgreen's and CVS to see if maybe they can obtain it for me. In the meantime, if you KNOW of a pharmacy in my area where I can get Symax SR, please let me know. Thank you.
HER ANSWER TO THIS ONE:
Due to one of our competitors going out of business the demand for our products with hyoscyamine has risen and therefore backorders did occur. We received Symax sr two days ago so contact your pharmacies and notify them that the wholesalers should infact be expecting it soon.
I will also have my boss call you.
Amy Brown
Capellon Pharmaceuticals
Executive Administrative Assistant, and Sales
817.595.5820 ext 276
817.595.5935 fax
So, if all works out all right, the generic and brand names should be again available within a few weeks or months. From what I understand, Hyomax-SR is considered a Brand name, such as Levbid, Symax-SR, etc. Therefore, yes, back to brand name prices until the generic gets back into distribution. Hope this helps some of you understand what has happened. Good luck and just check with your Doctor about the Hyomax, it is essentially the same, but it's good to ask anyway. (By the way, the boss never called me.)
Disgusted...that's putting it mildly!!! My urologist has had me on Ditropan XL and Hyoscyamine for almost 15 years. These two meds have worked together wonderful to treat my bladder spasms. I am paraplegic with a neurogenic bladder; thus I cannot control my bladder spasms. My insurance company covered Hyoscyamine for 14 years, and then suddenly quit covering it without advanced notice to their clients. When questioning the insurance company as to why they quit covering it, they stated it was because the drug is not FDA approved. Upon contacting the drug manufacturers, I was told that this drug is not required to be FDA approved because it has been on the market for over 50 years. They also stated it has been thru all kinds of testing proving to be a safe and effective drug; thus enabling it to be sold on the market. It is a "true desi" drug (determined to be a safe and effective drug). I have been battling with the insurance company for almost a year now about covering this drug -- still no success.
Now the price of this drug has almost tripled what it used to be 15 years ago. I've checked to see if there's any programs available to assist with the expense of this drug, and have come up emptyhanded. My urologist has sent in documentation to the insurance company that he insists on NOT switching me to another drug because of the fact that Hyoscyamine and Ditropan XL have worked together so well in treating my bladder spasms for so many years. Insurance company still refuses to cover drug. Unfortunately, I have to depend on Hyoscyamine for the rest of my life. It's so disheartening how these drug companies manipulate "medically needy" people by charging such unreasonably high prices on their drugs; especially when these "medically needy" people HAVE to depend on these drugs in order to maintain their health. Over the past year, many pharmacists have told me that they have numerous patients who take Hyoscyamine and have expressed great concern regarding uncertainty of how they will be able to continue to afford this drug. It seems to me that with a high number of patients truly needing this drug, there should be some kind of action that could be taken by all of us --- in order to get these drug companies to be realistic about their pricing. It has been suggested to me to get a local Congress rep. involved in this matter. That's my next step.