Mangled care strikes again

That's why I get my meds and diabetes supplies at Wal-Mart, and they will do a 3 month refill too!  Plus, they're only 1/2 mile from my house--a nice easy walk.

I'd find a new pharmacy. What one did you use?

I always send everything to insurance certified mail..I write the certified # on each piece of paper I send them..then I have proof of delivery, even when they do the send it back thing.

I also save the send it back envelope so I can tell them when they sent it back. We have found they usually have a copy.  Some states you can demand to see your insurance file, and get copies of it (of course you have to pay for the copies at the local standard rate-ha), we have found on some occasions this to be worth the cost

I spoke to another supervisor today, who happily gave me her fax number, and when I faxed the stuff I sent originally, said it was sufficient that she could tell accounting to pay the reimbursement!

She also indicated that there's no co-pay in the specific circumstances.

And she took my phone number and told me she'd call me when the reimbursement has been processed.

Wow. Clearly who you talk to (the luck-of-the-draw) makes all the difference in the world...

This sounds horrible.  It is all in who you talk too.  However, I do need to send a positive. My family has used Medco for years and must be lucky, because we have had wonderful service.  We have never been delayed on recieving our meds.  We are lucky.

Got the check from Medco -- for the full amount; no deduction for co-pay as one supervisor had indicated would happen.

I have had a very similar experiance with my mail order, I have two insurance providers, get meds from my primary and send receipts to the secondary for reimbursement, after sending info to them twice and multiple phone calls I gave up, now I will get them filled locally. My secondary insurance like the receipts from the local pharmacy. Go figure, saving money the insurace company way!