Whaaaat? I asked why no one else had mentioned a deduction for a co-pay. She really couldn't explain anything, except that those were the rules. I asked her why I should believe what she was saying as compared to what the other folks had said. She said I could talk to a supervisor. But her supervisor wasn't available, and she took my number so the supervisor's supervisor could call me back. It's now four hours later, and no call back yet. Want to bet that I never get a callback?
I am totally convinced that this episode of mangled care was designed to frustrate the consumer into paying for their own health care rather than repeatedly submit information over and over to finally get back reimbursement. I now don't know which address to send the information to, I don't know what to submit, and I don't know whether next time I'll get the same runaround again, or a new one, or perhaps even a reimbursement check.
Come to think of it, when I send in the paperwork next time, I think I'll send them a paper copy of this essay, and the hyperlink so they can read it on-line. Hmmmm. Sounds like a plan!
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