Smiths Medical discontinues Deltec Cozmo pump

Dr. Bill Quick Health Pro
  • I was floored (figuratively speaking) to receive a snail-mail message signed by Richard Thomas, Vice President, Global Diabetes, Smiths Medical North America, that Smiths is discontinuing the Cozmo insulin pump. For several reasons: not the least of which is that I use a Cozmo pump myself. And the fact that it was sent by snail-mail, rather than e-mail -- they have my e-mail address, and send me their "Just Coz" newsletter. The last copy, by the way, from mid-March, was full of the usual joyous news about how good their pump is.

    And it is. The Deltec Cozmo pump, IMHO, is the best pump out there.

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    But Smiths has opted to "manage a well-controlled exit from the Diabetes business over time." Well-managed: Ha! When I as an endocrinologist learn about the discontinuation 5 days after the announcement, they really don't care. And when I call the number on the letter, and get disconnected TWICE after prolonged times on hold, this is a company that really doesn't care any more.

    For those of you who have an urge to see BS in action (and I don't mean Blood Sugar), see their website,

    And stay tuned. When I finally got through to a customer service rep, I requested that I get an interview with Mr. Thomas tomorrow. Let's see if they will honor my request.


    Check out Part Two here.

Published On: March 30, 2009