“Our process for making revisions to content is to collect all feedback such as yours and present that to our team of subject matter experts for their review and perspective. If they agree with the feedback and any recommended change, we make the revision for the subsequent printing of the Conversation Maps and materials. I am happy to present your feedback to our team for consideration. However, this process (which just took place for the second printing) will not take place again until sometime in 2008.”

Hey, no advocate for people with diabetes could ask for more at this point. After my conversations with the people at Healthy Interactions, I know that I will remember to follow up next year.