As I have often written, I have the honor to work with an amazingly dedicated Diabetes Team at Children's National Medical Center. I have made many remarks about my diabetes nurse educators, dietician, social worker, and psychology team, but I never talked about the infrastructure that enables our team to function on a day-to-day basis. We have three administrative assistants who "direct traffic." They triage emergency phone calls to the appropriate diabetes team member, answer routine phone...


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