We all know the drill. If we are having the worst head pain of our life, seek immediate medical attention. It may be a life threatening condition. When we arrive at the treatment facility, whether it's a hospital or urgent care clinic, we expect the best, most knowledgeable health care we can get. If not, where does that leave us? As Cheryl and William Cressey found out, not in a good place at all.

I came across a news alert recently that deeply saddened me. William Cressey, a 10 year old boy...