I called my pharmacy's automated system one day earlier this past week to refill my blood glucose strips, and was informed by the system's robovoice that my physician needed to be called to authorize the prescription. No big deal; it's been a year, and my physician is fine with me testing my blood sugar. After all, I'm on an insulin pump.

Anyhow, I called the pharmacy that afternoon to verify that they had contacted my physician, and was told by the pharmacist that my insurance company now...