Could You Benefit From a Video Visit with Your Doc?


A study conducted at Massachusetts General Hospital (MGH) in Boston and published in the American Journal of Managed Care suggests that video doctor-patient visits can replace in-office visits without compromising care for many patients. Video chats allow health care providers and patients to communicate using a computer or tablet via a secure app.

MGH launched a video doctor-patient program in 2012 after 10 years of development. This program continues to grow, with health care providers in several departments, including psychiatry, neurology, cardiology, primary care, and oncology. This study involved 254 patients surveyed after their first video chat and 61 health care providers who participate in the program.

These are some of the study’s key findings:

  • 79 percent of patients reported finding a convenient time for a virtual video visit is easier than for a traditional office visit
  • 62 percent of patients said the quality of virtual video visits is the same as for office visits, and 21 percent report video visits are better overall
  • 59 percent of health care providers said virtual visit quality is similar to office visits, while 33 percent report in-person office visits are better overall

Sourced from: American Journal of Managed Care