A: There are two types of nurses: aides, who do all the dirty work and heavy lifting, and RNs, who dispense drugs. Cultivate the aides, be courteous and thank them, address them by name. The aides are overworked, and they usually have more patients than they can handle. Help them learn that answering a call to your room won't be a nasty experience for them. Don't take your pain and crankiness out on them."