Insurance will not willingly help
I say willingly because (spoiler alert) they ended up paying for the full lightbox. Initially they only agreed to pay for less than half of the $7,000 cost, but after many phone calls, they finally gave in. The lesson learned here is to be persistent when it comes to insurance coverage. Our plan clearly stated it should be covered in full, but insurance companies wouldn’t be profitable if they gave in so easily. Stay strong!